Here's How It Works

step one

Shop running shoes & gear at

step two

Choose "In Store Pick Up" If your item is in stock

step three

We'll email you when your order is ready to pick up in store

step four

Make sure your shoes fit perfectly! Don't forget socks and insoles too!

*Pickup is subject to product availability. Some exclusions apply.

Frequently Asked Questions (FAQS)

How can I tell if a product is available for Buy Online, Pick Up In-Store?

Easy. Once you have set your store on the product page and selected your product size and color, the page will display if your item is available at your local store.

How will I know my order is ready for pick up at my Road Runner Sports store?

You’ll get a confirmation email when your order is ready for pick up. This Ready for Pick Up email will provide directions for both curbside and in-store pickup.

What do I need to bring to pick up my order?

You will need just two things to pick up your order at Road Runner Sports:

  • A valid driver’s license or photo ID
  • Your Ready for Pick Up email (print it out or show on your phone)

What if I didn't receive an email about my purchase?

Make sure to check your junk or promotions folder. If you still can’t locate your Ready for Pick Up email, please contact our Customer Service team at 1-800-743-3206.

What happens if I do not pick up my order?

We’ll cancel any orders that are not picked up within seven days and you will not be charged. You may see an authorization hold on your account in the amount of the purchase, but that will drop off in accordance with your financial institution upon cancellation.

How do I cancel my order?

Our customer service team will be happy to assist you, just call 1-800-743-3206 to cancel your order.

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Terms and Conditions

Some items ordered online may be available for pick up in a store of your choice. If an item is available for pick up, you will be presented with the option to do so when selecting your item for purchase. Most items available for store pick up are available within one hour of placing your order. After placing your order, we will send you a confirmation email, followed by a second email when your order is ready for pick up.

Please consult your order time confirmation email for your specific pick-up time.

All pick-up times are estimates. While we strive to meet all pick-up times as quoted, Road Runner Sports does not make any guarantee that your order will be available at any specific time. Road Runner Sports will not have any liability for any order delays.

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