Your VIP Family Return & Exchange Policy
Timing for Refunds
Timing for Exchanges
Rewards Plus Members
NEW & UNUSED Items
Any & All USED Items*
NEW & UNUSED Items
USED Shoes, Socks & Insoles*
NEW & UNUSED Items
No Used Exchanges Allowed
VIP REWARDS & VIP REWARDS PLUS FAMILY MEMBERS
90 Day VIP Test Run
VIPs always deserve the perfect fit! During the first 90 days after the initial purchase date, VIP Family Members may exchange worn footwear for credit towards footwear of a different make, style or size. If you do not request an exchange at the time the footwear is returned, a merchandise credit e-gift card will be issued and emailed to the VIP Family Member's email address on file.
Important Fit Tip
You want to love your shoes, right? We want you to love your shoes, too! Check out these 2 easy tips to be sure it's true love:
- TRY 'EM FOR 30 MINUTES: Be safe! Slap those puppies on right away & wear 'em inside your house for 30 minutes. You'll know if they're right for you before you even set foot outside or forget them in your closet.
- NOT YOUR TRUE LOVE? TRY A DIFFERENT PAIR!: If you don't love your shoes from the get-go, swap 'em out for a different pair. Just make sure your shoes are back before your time runs out!
VIP Rewards Plus Family Members
As a Rewards Plus member, you've got 90 days to give your apparel the Ultimate Test Run. If it's not what you expected, send it back within 90 days of your purchase date and we'll make it right!
VIP Rewards Family Members
You get 60 days to decide if you want to keep your apparel. Return your apparel in new and unused condition with the original tags and packaging, and you'll be taken care of in a jiffy. Upgrade to VIP Rewards Plus Family and you'll enjoy 90 days to give your apparel the Ultimate Test Run! Call 800-743-3206 and sign up today!
Not a VIP Family Member?
You gotta check out ALL the amazing benefits of being VIP Family! Give us a ring at 800-743-3206 and sign up today. If you don't join the VIP Family, you still have up to 60 days to decide if you want to keep your apparel. However, you must return your apparel in new and unused condition with the original tags and packaging to be taken care of.
Be 100% sure you made the right accessory or electronics choice. Got doubts? Just return your item in new condition and its original unopened packaging within 60 days of your purchase date.
If you've performed the initial setup of your electronic device, or removed it from the packaging to test it, we cannot accept it back. If you believe your new electronics item is defective, we'll be happy to track down contact info for you to reach out to the manufacturer's Warranty and Support Team.
Road Runner Sports reserves the right to refuse service to customers who excessively return shoes, apparel, or accessories for exchange or refund. We hate to say it, but we simply can’t help these customers find the right product so they will lose out on our promise for Your Best Ever and will no longer be allowed to shop with Road Runner Sports. If the customer is a member of the VIP Family or Rewards Plus VIP Family, that membership will be cancelled and a full refund will be issued.
RETAIL STORE PURCHASES
Bought your gear at your hometown store? Speed up your exchange or return and bring your gear in-store. You’ll be taken care of in a flash! Find a location near you.
CATALOG AND ONLINE PURCHASES
Bought your gear online or through your catalog? Your fastest way to swap out your items is to give us a ring at 800-743-3206 and reorder today. Or if you’re not in a rush, simply fill out the back of your package invoice and mail back to us so we can take care of you.
To take the hassle out of your return, use the SmartLabel included at the bottom of your invoice.*
- Fill out your return/exchange form and put it with your returning gear.
- Adhere the easy returns label found on the front of your invoice.
- No waiting in line! Drop your package off with US Mail! We’ll deduct the return fee of $9.89 from your total return credit (The return label fee can be found on the front of your invoice/lower left)
- Track your return using the tracking ID found on your order receipt... EASY!
- have your Easy Returns label? You can print one here using your Easy Returns Track ID located on your Invoice.
Plus, by using the Easy Returns System, you can track the progress of your return by using the tracking ID found on your order receipt.
If you'd prefer to return on your own, simply mail your return to:Road Runner Sports
Attn: Returns Dept.
5553 Copley Drive
San Diego, CA 92111
Don’t have a return form? You can print out a new return form in PDF format.
(If you can’t view the form, you will need to download your free copy of Adobe® Acrobat® Reader®.)
Please allow 2 weeks for processing a return or exchange.
*Sorry, Easy Returns Label is not included on shipments going to APO/FPO, International and some US Territories.